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PRIVACY POLICY
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At US Can Pharmacy, safeguarding your confidentiality and protecting your personal
information is a primary concern. We are committed to meeting or exceeding the privacy
standards established by Canada's Personal Information Protection and Electronic Documents
Act. As part of this commitment, we have followed the Ten Privacy Principles described
in the Personal Information Protection and Electronic Documents Act to govern our
actions as they relate to the use of personal information.
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The Ten Privacy Principles are as follows:
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Principle 1 - Accountability. We are responsible for maintaining and protecting any
personal information under our control.
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Principle 2 - Identifying Purposes. The purposes for which personal information is
collected shall be identified before or at the time the information is collected.
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Principle 3 - Consent. The knowledge and consent of the customer are required for
the collection, use or disclosure of personal information except where required or
permitted by law.
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Principle 4 - Limiting Collection. The personal information collected must be limited
to those details necessary for the purposes identified by US Can Pharmacy. Information
must be collected by fair and lawful means.
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Principle 5 - Limiting Use and Disclosure. Personal information may only be used
or disclosed for the purpose for which it was collected unless the customer has otherwise
consented, or when it is required or permitted by law.
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Principle 6 - Accuracy. Personal information must be maintained in as accurate, complete
and up-to-date form as is necessary to fulfill the purposes for which it is to be
used.
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Principle 7 - Safeguarding Personal information. Personal information must be protected
by security safeguards that are appropriate to the sensitivity level of the information.
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Principle 8 - Openness. US Can Pharmacy.com is required to make information available
to customers concerning the policies and practices that apply to the management of
their information.
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Principle 9 - Customer Access. Upon request, a customer shall be informed of the existence,
use and disclosure of their information, and shall be given access to it. Customers
may verify the accuracy and completeness of their information, and may request that
it be amended, if appropriate.
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Principle 10 - Handling Customer Complaints and Suggestions. Customers may direct
any questions or enquires with respect to the privacy principles outlined above or
about our practices by contacting the US Can Pharmacy
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The guidelines below set forth the principles we use in gathering, using, maintaining
and protection personal information you provide us.
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The Types of Personal Information We Collect
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US Can Pharmacy gathers and uses any information that is necessary for fulfilling
your orders for our products and services. It typically includes the following personal
information:
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Name, mailing address, e-mail address, telephone numbers, the name of your physicians
and their contact information, age, height, weight, sex, date of birth, the existence
and types of drug allergies, medications requested, family medical history information,
you personal medical history information, details of your existing medications, prescription information.
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The choice to provide us with personal information is always yours. However, your
decision to withhold particular details may limit the products and services we are
able to provide and make it more difficult for us to advise you or suggest appropriate
alternatives. If we are unable to accommodate your request based on the information
that has been provided, we may ask for additional details in order to identify other
ways to be of assistance. We may also maintain a file containing contact history that
is used for customer inquiry purposes.
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We may collect anonymous/non-personal information. Anonymous/non-personal information
is information that cannot be associated with or traced back to a specific individual
or business entity.
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The Purposes for which we use Personal Information
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We use your personal information to communicate with you, enhance your visit to our
site, process orders and effectively provide the products and services you have requested.
We provide your personal information to a Canadian physician to review and approve
your prescription.
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We may use personal information to offer additional products and services sold by
US Can Pharmacy. In the event of a sale of all or substantially all of the assets
of US Can Pharmacy, records containing personal information may be transferred to
the purchaser. We will not furnish personal information to an outside organization
for its use in marketing or solicitation, without your prior consent.
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We only use personal information for the purposes that we have disclosed to you. If
for any reason your information is required to fulfill a different purpose, we will
notify you and ask you for your consent before we proceed.
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In some instances such as a legal proceeding or court order, we may also be required
to disclose certain information to authorities. Only the information specifically
requested is disclosed and we take precautions to satisfy ourselves that the authorities
who are making the request have legitimate grounds to do so.
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There are some situations where we are legally permitted to disclose personal information
such as employing reasonable and legal methods to collect a delinquent account, a
medical emergency or suspicion of illegal activities.
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We sometimes contract outside organizations to perform specialized services. Our trusted
service suppliers may at times be responsible for processing and handling some of
the information we receive from you.
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When you visit our web site, information is not collected that could identify you
personally unless you choose to provide it voluntarily. You are welcome to browse
the web site at any time anonymously and privately without revealing any personal
information about yourself.
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Security Measures
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We use current technologies and maintain security standards to ensure that your personal
information is protected against unauthorized access, disclosure, inappropriate alteration
or misuse. All safety and security measures are also appropriate to the sensitivity
level of your information. Electronic client files are kept in a secured environment
with restricted access. Paper-based files are stored in restricted access areas.
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We manage our server environment appropriately and our firewall infrastructure is
strictly adhered to. Our security practices are reviewed periodically and we employ
current technologies to assist us in protecting the confidentiality and privacy of
your information.
In the course of daily operations, we attempt to restrict access to personal information
to authorized employees who have a legitimate business purpose and reason for accessing
it. As a condition of their employment, all employees of US Can Pharmacy are required
to abide by the privacy standards we have established and to follow all applicable
laws and regulations. Unauthorized access to and/or disclosure of client information
by an employee of US Can Pharmacy is strictly prohibited. All employees are expected
to maintain the confidentiality of personal information at all times and failing to
do so will result in appropriate disciplinary measures, which may include dismissal.
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Accessing and Amending Your Information
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Decisions are often made based on the information we have. Therefore, it is important
that your personal information is accurate and complete. As a customer, you have the
right to access, verify and amend the information held in your personal and financial
files.
To help us keep your personal information up-to-date, we encourage you to amend inaccuracies
and make corrections as often as necessary. Despite our efforts, errors sometimes
do occur. Should you identify any incorrect or out-of-date information in your file(s),
we will make the proper changes and provide you with a copy of the corrected information.
Where appropriate, we will communicate these changes to other parties who may have
unintentionally received incorrect information from us.
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Updating this Policy
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Any changes to our privacy policy and information handling practices shall be acknowledged
in this policy in a timely manner. We may add, modify or remove portions of this policy
when we feel it is appropriate to do so.
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